Delivering solutions that drive business results
We realize how challenging it is to keep up with business technology - and yet your digital information and IT infrastructure are crucial for running your business. At Blackcreek Technologies, we understand the challenges businesses face and provide a variety of budget-friendly managed IT services and tech support to help you save time, protect critical data, and use your time more efficiently.
Our team of managed IT service and IT support professionals will help investigate the options and find solutions to meet your needs and help your company succeed. If you're looking to outsource IT management and tech support or just want to improve your current technology, we can provide a program to fit your needs AND your wallet.
Our highly-skilled IT professionals, engineers and tech support staff have knowledge and experience in a broad range of industries and for a wide range of needs. Our team will anticipate issues and respond swiftly to your needs as they arise.
We can help maximize your IT budget, outsource IT functions, and protect valuable business data, all while providing professional IT support. Ultimately, we will assist your business in getting the best performance from your information technology and decrease the time spent dealing with your computer systems.
With our best package, you won’t have an IT worry! Our experienced managed services engineers and professional support staff take care of everything – from developing and managing your IT budget to ensuring you have and administering an effective disaster recovery strategy. We’ll give your staff the support they need while you focus your energies on activities that develop your business – pursuing leads, closing deals, addressing customer needs and increasing your revenue. The Platinum package includes. The Platinum package includes:
• 24/7 management and oversight of all your IT systems by IT experts.
• An established monthly rate for all IT services (and no surprise fees).
• Improved performance and productivity.
• Preventive and scheduled maintenance of all your IT equipment.
• Guaranteed Priority Service & Support for all your hardware and software needs.
• Help Desk and vendor management components, hardware & software as a service components typically included.
We call this our “Fire Prevention” Plan – and we’ve included a baseline of what we think every business should have taken care of as a minimum. This package includes:
• We monitor and report on your IT systems – (with alert validation and minimal escalation included), as well as remote remediation for certain critical care issues. Otherwise we pro-actively react to errors, alerts on an hourly fee-for-service basis as authorized.
• We manage and perform preventative care (patching and updating) on your servers & workstations (on an agreed frequency), as well as on infrastructure applications, and your firewall/router +core switch.
• Antivirus from the leading provider is included, as well as ensuring updates are completed and infections are reported.
• We monitor and manage your primary backup process, as well as your critical data off-site backup process.
• We annually physically clean and backup your workstations / servers and critical devices and perform optimization services.
• We review your site and IT operations with you annually and included are all IT related “call before you dig” (or install or change) consultations.
• We maintain a base level of IT documentation on your behalf, and you get many privileges such as discounted rates, Best Effort Priority Service, exemption from certain minimum charges, and eligible for flat fee mileage/travel.
This package builds on the above Bronze package, and essentially puts all covered devices and applications under a maintenance service contract with Blackcreek.
This package includes:
• On-site labour is included as necessary to fulfill maintenance coverage.
• User adds/changes/deletes, minor workstation/device moves/changes, and minor equipment upgrades (e.g. mouse/keyboard/monitor purchased from us) is included.
• Discounted recovery to extents possible on virus’s/malware that does get through defences. (e.g Restoring from backup on a protected device would be included).
• Discounted labour on planned replacement of covered equipment (end of life, not repairable).
• Warranty administration/diagnostics on covered devices purchased through us included.
• An established monthly rate for our defined IT services (and no surprise fees).
• Discounted automated off-site backups for disaster recovery.
• Basic consultations relating to maintenance / options included - otherwise hourly at networking rate instead of consulting rate.
• Guaranteed Priority Service & Support for your essential hardware and software needs.
This package builds on the Silver package:
• Planned projects and replacements/upgrades/additions of covered equipment and software are included.
• New users including setup of equipment for them included (equipment to be purchased from Blackcreek).
• Full virus recovery to extents possible included.
• No additional travel charges.
• Basic CIO consulting, planning and budgeting included.
We believe in using what we sell, cross-training staff, and standardization to enable a high degree of predictability and efficiency in network infrastructure support.
