Delivering solutions that drive business results

General Company Terms and Conditions: RETAIL

Taxes: All prices quoted exclude HST, which will be added.
WEEE Recycling fees are added as mandated by the Ontario Government on applicable items, and are subject to HST.

Credit / Terms: All our invoices are due when rendered (net). For new clients, a credit application must be filled in and approved before credit is extended. We reserve the right to require down payment(s) and to specify payment terms for all projects and significant product orders. A maximum of $2,000 per order may be paid on credit card (MasterCard or Visa) unless other arrangements have been made in advance. All goods remain the property of Blackcreek Technologies Limited until paid for in full by customer or designate (ie. Leasing company).

Payment: Failure to execute payment in a timely manner will result in temporary or permanent suspension of work, and/or withholding of information until such time as payments are up to date. Our invoices are issued on a monthly basis for professional services expended, and costs incurred in the preceding calendar month. Invoices are due upon receipt, and we reserve the right to charge interest at a rate of two per cent per month (24% per annum) on accounts which are outstanding after 30 days of invoicing (unless an alternative arrangement or payment schedule has been agreed upon in advance). $45.00 fee will be charged for N.S.F. cheques. We reserve the right to, without penalty; discontinue services in the event of non-payment.

Services: Blackcreek provides services based on retainer or Managed Service Contract; or at an hourly rate (Time and materials), based on the task being performed and the relationship that has been established with Blackcreek. Certain flat rate services are also offered. Where applicable - if a flat fee based service is chosen instead of hourly, the fee must be agreed to in advance of service. 3rd party / sub-contractor rates, where different from those listed or quoted, will be disclosed. Specialized, legacy and out of support software is supported as possible at a premium.

Product Returns: All product returns are subject to a 15% restocking fee and are subject to management approval. (Special order items often exempt). Opened Software is not returnable. Returned ink-jet printers (with opened ink cartridges) are further subject to ink replacement fee at wholesale cost of ink cartridge. Product must be returned within 14 days in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. Management may require a 24 hour inspection period prior to processing the refund.

Errors & Omissions: Blackcreek Technologies Limited reserves the right to correct any errors or omissions.

Warranties: All warranties implied or expressed are those of manufacturer or dealer, and do not necessarily include Blackcreek Technologies technician time to diagnose and/or remedy problem. We do offer an in-house flat fee Warranty Administration service for $40 or $60 (depending on the complexity of the device/process). On-site warranty administration (ie. proving item is defective to vendor) is time and materials. Shipping, brokerage (if applicable) is extra. Where the services required to claim or administer a warranty is more than the product is worth, it is often more cost effective to simply replace the device and either dispose of the item, possibly claim warranty yourself and keep the extra as a spare, or have us claim warranty afterwards and let you keep the spare. Exchange in advance of RMA may be subject to “Special order” processing fee(s). We aim to include you in this decision making process.

“Time & Materials” Labour Rates (unless otherwise established)

Simple Quotes:
Bench Fee / Assessment Fee:
Special Order (Pre-payment, additional freight + brokerage + duty fees) may apply
Shop Technician Computer Service Rate (excluding printer technician - $85 shop, + $40 on-site)
On-site Computer Service Rate incl. basic in-home networking
Small Business/Simple Networking/Integration Services
Corporate Rate Sheet available separately.
Free
$30.00
$30.00 - $75.00
$60.00/hour
$85.00/hour
$95.00/hour

Telephone / Remote Support: Minimum fee: 30 minutes
(at rate the service relates to) After hours – minimum 1 hour minimum fee + Overtime premium as noted below.
On-site appointments / service calls are subject to a 1 hour minimum, 15 minute increments there-after (if no mileage is being charged, then based on time from leaving Blackcreek).
Standard Emergency / after hours work is at time and ½ of regularly applicable rates (including travel at 1.5x).
Statutory Holiday Emergency / After Hours work is at double regularly applicable rates (including travel at 2x).

Zone Travel / Mileage Fees

In Stratford, hourly rate applies.
Zone 1:
Zone 2:
Zone 3:
Zone 4:
$40 (to ~20km 1 way)
$70 (~21-35km 1 way)
$100 (~36-50km 1 way)
$135 (~51-75km 1 way)
50% Discount from Standard Travel/Mileage may apply for additional technicians.